LEGAL REFERENCE

Your Data And How We Handle It

This policy sets out what we collect when you open your account with r789 com, how your JazzCash, Easypaisa, SadaPay and Raast records are stored, and the choices...

What we collectWhy we hold itWho can see itHow long we keep itYour choices
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r789 com Your Data And How We Handle It

Policy Posture Where Local Law Permits

We act as the controller of the personal data you give us when you open your account, and we process it where local law permits and in supported regions only. Federal and provincial rules differ in places, so the way we store a record can vary from one region to the next. Where a market requires us to keep transaction records for

a fixed period, we keep them for that period and no longer; where it does not, we delete on our standard schedule. The chips below name the payment routes tied to your account, because each one produces a different kind of record. You can ask what we hold, request a copy, or ask us to correct it, and we answer in writing.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY DESK CONTACT

Reaching Our Data Team Directly

You have three ways to raise a privacy point, and we keep each one open from 09:00 to 01:00 Pakistan time, seven days a week. Chat is quickest for a small correction, email suits a document request, and the ticket form gives you a reference number you can follow up on.

Team online

Live privacy chat

Chat opens inside your signed-in account, so our team can pull the wallet reference or access log you are asking about without you retyping anything. Replies land within minutes.

Policy email desk

Write to the address in the footer and we answer in writing, usually within two working days, so you keep a copy of our reply for your own records.

Written request form

Use the form for copies, corrections or deletion requests; it logs a reference number and routes your case to the data team rather than a general queue. Keep the number handy.

WHO WRITES THIS

The Team Behind This Policy

Five internal groups keep this page accurate, and each one signs off on the parts it owns. We rewrite a clause as soon as a payment route, a storage practice or a...

Data protection lead

Owns the wording of every clause, decides what counts as personal data on our platform, and signs off before a change appears on this page. Reachable via the email desk.

Payments operations

Explains how each wallet and bank route leaves a record, which is why our retention wording names JazzCash, Easypaisa, SadaPay and Raast rather than lumping them together. It keeps your history readable.

Security engineering

Writes the access-log and encryption clauses, tests that every session on your account is tied to a device you control, and checks what follows a password change.

Customer support team

Tells us which privacy questions you actually send in, so the summaries on this page answer what you ask most often rather than what we assume you want to know.

Legal desk

Checks each clause against the rules that apply in the regions we serve, and marks anything that can only apply where local law permits. Any regional difference is flagged in the text.

Region support team

Handles questions sent in English from Pakistan, keeps the reply templates we show here in step with how our desks answer, and escalates anything unusual to the data lead.

How This Page Sits With Our Other Notices

Every legal page on our site uses the same definitions, so a term you learn here means the same thing on the pages beside it. If a change...

Terms of Use
Covers the account itself: how you open it, what you may do in the lobby, and when we may close an account that breaks those rules. It shares this page's definitions.
Cookie Notice
Lists the small files we place on your browser, what each one remembers about your signed-in session, and how you switch the optional ones off. Each purpose is named plainly.
Payment Terms
Explains how JazzCash, Easypaisa, SadaPay and Raast requests are timed, what a failed transfer looks like, and when funds appear back on your account. Record types match this policy.
Account Verification
Sets out the documents we ask for, why we ask once rather than repeatedly, and how long a check usually takes on a Pakistani account. Limits on use appear here.
Withdrawal Rules
Describes the timing you can expect, the checks that run before a payout leaves, and which parts of your account history we keep afterwards. Retention wording is shared with this page.
Complaints Handling
Shows how to raise a disagreement about a decision, the timeframe we work to, and how a case moves from support to the legal desk. Each step carries a reference.
Security Notice
Covers sign-in checks, device sessions and what we do if we suspect someone else has reached your account without your permission. It reads alongside the access-log clause here.
INSIDE THE POLICY

The Layout Of Our Privacy Page

We keep this page in a fixed order so you can find a clause without scrolling twice. The summary comes first, then what we collect, then how long...

Summary strip The short block that opens the page states the four...
Plain-language wording Clauses are written in everyday English with the formal term...
Wallet chip row Payment routes appear as chips, covering JazzCash, Easypaisa, SadaPay, Raast...
Retention schedule A simple table shows how long each record type stays...
Your choices list One block gathers the requests you can make, from a...
Change log When a clause moves we list it in a dated...

What You Ask About Your Data

Your name, date of birth, contact details, the region you sign in from, and a record of the payment route you use, such as a JazzCash wallet reference or a Raast message.

Only to move money in and out of your account, to confirm it is you, and to keep the books we are required to keep where local law permits.

We share with the payment partners that settle your transfers and with providers that host or protect our systems; each one works under a contract that limits what they may do with it.

Wallet and bank records follow the retention period set for the market you signed up in, while support chats and access logs are deleted on a shorter schedule we publish here.

Yes. Send the request from the email address on your account and we will confirm receipt, verify it is you, then answer in writing within the period the applicable rules allow.

We post the revised wording here with a fresh date on the page, and where a change affects how your money or data is handled we message you inside your account.